Shipping & Return

Shipping & Return Policy — MultiVitamins.pk

At MultiVitamins.pk, we know that when you order a supplement, you're not just waiting for a package — you're waiting for something you actually need. That's why we take shipping seriously, and why our return policy is built to be fair to you while keeping every product on our shelves genuinely safe to consume.

Please read this page carefully before placing your order. By shopping with us, you agree to the terms below.

Shipping Policy

Where We Deliver

We deliver nationwide — from major cities like Karachi, Lahore, Islamabad, and Faisalabad, to smaller towns across Pakistan, through our trusted courier partners.

Processing Time

Orders are typically processed and dispatched within 1–3 business days of confirmation. Custom or pre-order items imported specifically on request may take longer, and we'll let you know the expected timeline at checkout or via WhatsApp/email confirmation.

Delivery Time

Once dispatched, most orders reach customers within:

  • 2–4 working days for major cities
  • 4–7 working days for other cities and towns

Delivery times can vary slightly due to courier load, weather, or public holidays. If your order is delayed beyond the expected window, reach out to our support team and we'll track it down for you.

Order Tracking

Every order is shipped with a tracking number, which we share with you as soon as it's dispatched, so you always know where your package is.

Shipping Charges

Shipping charges (if any) are calculated at checkout based on your location and order size. Any applicable free-shipping thresholds will be clearly shown on the product or cart page.

Cash on Delivery (COD)

We offer Cash on Delivery across most of Pakistan, along with online prepaid options for customers who prefer it. Choose whichever works best for you at checkout.

Packaging

All supplements and vitamins are shipped in tamper-evident, factory-sealed packaging, further protected with secure outer packaging to prevent damage in transit. If a package arrives visibly tampered with or broken, please do not accept delivery — contact us immediately instead.

Return & Refund Policy

Because we sell consumable health products, our return policy is a little different from a typical clothing or electronics store — and for good reason. Once a supplement leaves our warehouse in sealed condition, we can't resell it if the seal is broken, for the same safety reasons any pharmacy or health store follows. That said, we stand fully behind the condition and authenticity of what we ship, and we will always make it right if something goes wrong on our end.

You Are Eligible for a Return, Replacement, or Refund If:

  • The product arrives damaged, leaking, or with broken/tampered packaging
  • You received the wrong product (different from what you ordered)
  • The product is expired or close to expiry at the time of delivery
  • The item is missing from your order

How to Request One

  1. Contact us within 48 hours of delivery via WhatsApp, phone, or email.
  2. Share your order number along with clear photos or a short video of the product and its packaging.
  3. Our team will review the claim and get back to you within 1–2 business days with next steps.
  4. Once approved, we'll arrange a replacement, exchange, or refund, depending on the situation and your preference.

What Isn't Eligible for Return

  • Products with broken seals or opened packaging, unless the issue is a manufacturing defect, damage in transit, or an error on our part
  • Change-of-mind returns once a sealed product has been delivered in good condition
  • Products damaged due to improper storage after delivery (e.g., exposure to heat or moisture)
  • Claims made after the 48-hour reporting window, unless there's a genuine reason for the delay that we can verify

Refund Method & Timeline

Approved refunds are processed back to your original payment method (for prepaid orders) or via bank transfer/mobile wallet (for COD orders), usually within 5–10 working days of approval.

Wrong Address or Failed Delivery

Please double-check your delivery address and phone number at checkout. If a delivery fails because of an incorrect address, unreachable phone number, or repeated refusal to accept the parcel, additional shipping charges may apply for re-dispatch.

Need Help With an Order?

Our support team is available to help with tracking, delivery issues, or return requests. Reach out via WhatsApp or email, and we'll take it from there — no long forms, no runaround.

This policy applies to all orders placed through MultiVitamins.pk. We may update it from time to time to reflect changes in our shipping partners or processes; the latest version will always be available on this page.